Account Manager – Wholesale

Identidad Tech · Remote (Europe) · Contract

What does it take to earn a carrier's trust on day one — when you're inheriting a relationship someone else built, not starting one yourself?

At Identidad Tech, we've spent over 25 years building telecom infrastructure for carriers and enterprises worldwide — Voice, SMS, Cloud Numbering, and Managed Services — from two hubs in Miami and Bogotá. We move billions of messages a year through a wholesale network that runs on relationships, not just routes. This role hands you a live, high-value book of business from day one: 30+ carrier accounts worldwide, already generating real revenue, that need someone who can step in and keep them growing without missing a beat.

What you'll do

- Own and grow A2P wholesale traffic across a high-value portfolio of 30+ carrier accounts.
- Take over an existing book of business during onboarding, ensuring zero disruption for carriers through the transition.
- Build commercial strategies that protect and expand your relationships, not just maintain them.
- Read the market and the competition to spot commercial opportunities inside the wholesale channel.
- Hit agreed monthly and quarterly margin targets — and know exactly why you hit or missed them.
- Work hand-in-hand with Procurement and Routing to keep quality aligned with what your carriers actually need.

Requirements

- 4+ years of proven experience in the A2P SMS wholesale industry, managing high-value carrier relationships.
- Real experience managing wholesale carrier or aggregator accounts — not just SMS sales in general.
- Comfortable reading margin, CR,



and routing-quality data and turning it into a commercial conversation.
- Excellent analytical skills and the discipline to prioritize across a large, high-value portfolio.
- Fluent English required; Spanish or other languages are a plus given the global spread of the portfolio.
- Based in Europe; Madrid preferred.

What we're looking for

- Someone customer-focused and metrics-driven, with a consultative sales philosophy — not a transactional one.
- Someone who can walk into an existing relationship with credibility, not just a handoff email.
- An outgoing, relationship-first personality that carriers actually want to keep talking to.

The profile that fits with us

We're not looking for someone who needs a warm-up period. We're looking for someone who's managed high-value carrier accounts before, who can read a margin report and immediately know which relationship needs attention, and who takes real pride in a carrier renewing because of them — not despite the transition. If that's you, keep reading.

What we offer

? Fully remote, based in Europe — Madrid preferred.

? Monthly fixed fee plus a performance-based incentive tied to your results.

? 15 days of annual leave + 5 personal days + 3 sick days.

✈️ Light travel — less than 20% of your time.

? A live, revenue-generating portfolio from day one — no cold-start required.

? Direct line to our Commercial Director and general Commercial team, with real influence over routing and client strategy.

Ready to inherit a portfolio and make it yours? Apply and tell us about a carrier relationship you've grown or protected through a transition.

📌 P SMS - Wholesale Account Manager - Identidad (Madrid)
🏢 Identidad
📍 Madrid