Location: Remote, Madrid area

The Role

As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers.

You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

- Perform pre-installations, installations, and maintenance activities for our equipment.
- Deliver technical training both internally and externally as required.
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
- Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
- Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
- Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings.

What you need to have:





- Prior experience as a Field Service Engineer or Technical Service Engineer.
- Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
- Strong interest in emerging tech and proactive continuous learning.
- Prior experience with software and a strong understanding of software logic is highly advantageous.
- Knowledge of Vision Cameras a plus.
- Ability to technically assess situations and issues, and proactively advise on solutions.
- Capable of prioritizing and managing multiple responsibilities effectively.
- Excellent interpersonal and communication skills.
- Fluency in Spanish and upper-intermediate level of English.

You’ll only be the right candidate if you are aligned to our values and culture:

- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#LI-JN1 #LI-Remote

📌 Technical Service Engineer - Madrid area
🏢 Markem-Imaje Spain
📍 Madrid