Experteer Overview
In this role you lead cross-functional IT programs that drive digital and data transformation for HP’s Customer Support. You partner with business and IT leaders to align initiatives with strategy, delivering measurable impact across data, analytics, and digital platforms. You act as a data SME to translate needs into data and reporting solutions while guiding governance, risk, and stakeholder alignment. You work to improve customer experience and operational efficiency through scalable, value-driven transformation.

Compensaciones / Ventajas
• Partner with Customer Support business and IT leaders to define and execute transformation programs aligned with strategy and customer needs
• Lead large, complex cross-functional IT programs spanning CS, data, analytics, digital platforms and related technologies
• Own the Digital CCC or/and Customer Support Delivery Data Product, shaping its strategy, governance and adoption
• Act as data SME for CS delivery capabilities, translating requirements into data, reporting and analytics solutions
• Leverage CS processes knowledge to simplify, automate and improve CS processes and customer experience
• Collaborate with business and tech teams to define requirements, roadmaps, milestones, dependencies and priorities




• Lead governance across programs, including risk/issue management, executive reporting and readiness
• Bridge business process, data, technology, and architecture decisions to deliver measurable outcomes
• Communicate complex topics clearly to senior stakeholders to drive decisions and alignment
• Identify opportunities for process, product and service improvements based on business needs and tech trends
• Develop and apply standards, tools and best practices for IT project/program management and transformation

Responsabilidades
• 10+ years of experience leading complex IT projects or programs
• Significant experience in Customer Support / Contact Center / Self Help, digital transformation, data/analytics, or related transformation environments
• Strong IT project and program management capability
• Experience with customer support processes and remote/distributed CS operations
• Knowledge of data, analytics and reporting solutions and data governance
• Stakeholder and executive communication skills
• Systems integration and technology delivery
• Operational readiness and change management
• Business case and strategic planning

Requisitos principales
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📌 IT Project Manager - Customer Support Digital & Data Transformation (San Cugat del Vallés)
🏢 Hewlett-Packard
📍 San Cugat del Vallés