Make an impact with NTT DATA
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Your day at NTT DATA
The Business Process Analyst is a seasoned subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Business Process Analyst defines, develops, documents, tests and optimizes the end-to-end processes that support the business.

Key responsibilities:
- Advises relevant stakeholders in the business on improvement options of existing end-to-end business processes.




- Applies business process redesign methodology to develop effective solutions to business problems.
- Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
- Uses the information gathered from incidents raised by the operation to ensure the identification of process improvements.
- Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
- Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
- Facilitates the design / re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
- Standardizes, maintains, and documents new or improved processes bas

📌 ServiceNow Business Analyst: HRSD (Madrid)
🏢 NTT DATA
📍 Madrid