Customer Care Advisor Social Media Lisbon w/ Relocation

About the Role

We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.

Key Responsibilities

- Respond to customer inquiries via social media platforms and other digital channels.

- Provide accurate information and effective solutions to customer issues.

- Handle customer complaints and elevate complex cases when necessary.

- Maintain a professional and empathetic communication style.

- Ensure compliance with company policies and quality standards.

- Meet productivity and performance targets.

Requirements

- Fluent Italian (written and spoken).

- English proficiency at B1/B2 level.

- Minimum typing speed of 20 words per minute.

- Strong communication and problem-solving skills.





- Customer-oriented mindset and ability to work in a fast-paced environment.

- Basic computer literacy and familiarity with social media platforms.

Employment Conditions

- Initial Contract: 12 months (renewable).

- Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern.

- Flight Ticket Refund: Provided according to company policy.

- Health Insurance: Included.

- Portuguese Language Lessons: Free of charge.

Compensation Package

Without Accommodation

- Performance Bonus: Available (details to be provided directly by the company)

With Accommodation

- Performance Bonus: Available (details to be provided directly by the company)

What We Offer

- International and multicultural work environment.

- Comprehensive onboarding and training.

- Relocation support and integration assistance.

- Stable employment with the possibility of contract renewal.

📌 Customer Care Advisor Social Media Lisbon W/ Relocation (Laza)
🏢 Cross Border Talents
📍 Laza