Support the issuance and management of insurance policy documentation.

Handle account-related queries in collaboration with clients, brokers, underwriters, and international teams.

Provide operational and administrative support to customer service and underwriting teams.

Assist with client relationship activities and continuous improvement projects.

Ensure high service standards and excellent customer support.

Requirements

Fluent German and advanced English.

Customer-oriented mindset with strong attention to detail.

Good Microsoft Office skills, particularly Excel.

Previous experience in customer operations, administration, back office, or insurance is a plus but not essential.

Additional European languages are considered an advantage.

Benefits

Salary: 25.000 euros

32 vacation days per year.

Hybrid working model with home office allowance.

Adaptable start times.

Meal voucher, pension plan, life and accident insurance.

Learning and development opportunities.

📌 Customer Operations Support (German Speaker) (Madrid)
🏢 Michael Page
📍 Madrid