SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

YOUR MISSION The Customer Service Executive will manage the OTD process in the Cluster and Countries according to Integral and Regional Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Operation’s strategy. Ensure an excellent customer experience by managing the Order-to-Delivery process in line with global, regional, and cluster guidelines and KPIs.

Coordinate key activities such as order management, scheduling, allocation, order release, outbound operations, returns, and defective product management , ensuring smooth and efficient execution across the Cluster/Country. Support operational excellence through effective communication, training, warehouse visits, and ongoing collaboration.

Ensure best service to puma customers: Deliver outstanding customer support while consistently achieving service level targets and KPIs .

Focus on customer relationship: Provide best-in-class support to assigned customers,



ensuring operational requirements are met and customer issues are resolved efficiently. Proactively identify solutions, support product replenishment opportunities, and contribute to business growth through a customer-focused approach. Be the key link between customers, sales, and operations ensuring an exceptional service experience and contributing directly to PUMA’s success.

Bachelor’s degree or higher education in business administration, supply chain management, logistics, or a related field.

Customer

Service oriented This role requires 2-3 years of experience in customer service or similar roles, preferably in sporting goods industry.

Experience in management tools: SAP SD, Office (Excel and Power Point), Power bi (not excluded). Knowledge of other CRM systems will be highly valued. Understanding of Order to Deliver process knowledge and capability to analyze customer data and KPI’s Fluent Spanish and high level of English is required.

Portuguese will be highly valued. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

📌 Customer Services Team Leader - Chief Executive - Customer services (Barcelona)
🏢 Puma
📍 Barcelona