Customer Success Manager - Centric Shoppingfeed About Centric Software: CentricSoftware®is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Customer Success Manager - Centric Shoppingfeed Location: Alicante, Spain (3 days / week in office) At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and Digital Marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, or AliExpress through our integration and optimization software.

At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, or Criteo, in order to attract high-quality traffic to their eCommerce websites. With the objective of building customer loyalty throughout their experience with our platform, the “Customer Success” team was created. This department operates between two worlds, interacting closely with the Product, Support, Sales, and Marketing divisions.

To provide a closer service to our Southern Europe customers, we are currently looking to hire a new Marketplaces Customer Success Manger for our Alicante office.



Ensure merchants and brands are fully aware of and able to use all the features offered by our solution. Act as a liaison with the technical support team when merchant issues go beyond functional support.

Required Skills: Educational background related to Marketing, eCommerce, Languages, Communication, or Technology is highly valued. Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc.

Spanish: It is required for communication with Spanish clients English: Required for internal communication with Centric Shoppingfeed teams in France and integral Centric Software teams.

Portuguese: highly valuable for communication with Portuguese clients.

Italian: Valuable for communication with Italian clients.

French: valuable for internal communication with Centric Shoppingfeed French teams Experience in eCommerce and familiarity with the marketplace and digital marketing ecosystem are highly desirable. We are looking for someone who enjoys challenges and teamwork, with excellent interpersonal skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously.

A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform.

Recruitment Process Centric

Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information. #

📌 Customer Success Manager (English - Spanish) (Málaga)
🏢 SP
📍 Málaga