Our client, a leading Spanish brand with integral retail presence, is currently seeking a IT Corporate Service Manager to guarantee the operation, stability and service quality of its corporate technology platforms.

The main responsibilities as Corporate Service Manager will be:

- Owning end-to-end service and support for the assigned corporate systems.
- Managing incidents, problems and requests (JIRA/ITSM), prioritizing by business impact and acting as operational SPOC while ensuring SLA compliance.
- Managing vendors and partners (SAP AMS, integrators, PLM, analytics), including performance tracking, steering committees and improvement roadmaps.
- Overseeing changes in production, ensuring end-to-end alignment, quality/testing and minimizing risk during deployments and transitions.
- Reviewing new projects to align them with business needs and existing legacy systems, controlling delivery quality, recurring cost impact and correct rollout of solutions.
- Supervising OPEX budget for corporate applications, maintenance and licensing, proactively working to control and reduce costs.
- Driving governance and operational control: backlog tracking, service KPI monitoring,



proactive risk management and reporting to IT Management and the business.
- Acting as the key point of contact between IT and business areas including Finance, Logistics/Operations, Product & Sourcing and People, ensuring tools and solutions meet their requirements.

The requirements for the position are:

- University degree.
- 5 to 10 years of experience in a similar Service Manager role.
- Minimum 2 years of experience in SAP consulting.
- Solid knowledge of SAP Finance (FI) and Logistics modules.
- Valuable: experience with SAP System Administration, Centric PLM, and SAP integrations (IDocs, PO, Integration Suite).
- Valuable: ITIL/ITSM/Jira training or certification.
- Strong communication skills, service-oriented mindset, high analytical capacity and prioritization skills.
- Advanced English (C1).

Offered:

- Position based in Manresa.
- Direct exposure to senior IT management and key business stakeholders.
- Role with real ownership over vendor relationships, budget and continuous improvement.
- Salary: Negotiable

? If you're ready to be the trusted link between business and IT, don't miss this opportunity ?

📌 IT Corporate Service Manager (Barcelona)
🏢 Robert Walters
📍 Barcelona