Health can’t wait . But that’s exactly how healthcare works today. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day.

It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture .

The Key Account

Management team Our Account Management team’s purpose is to make our key accounts grow with Alan. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. As a Key Account Manager Crew Lead, you will: Support the team to: Handle a portfolio of companies Ensure client loyalty : build and maintain strong customer relationships with key stakeholders, display a customer‑centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.

Build customer engagement : ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins,



turn our best customers into Alan ambassadors, identify and execute out‑of‑the‑box initiatives to engage Alan customers. Drive change in products and services , and act as the voice of the customers to product and operations teams. Support acquisition , by promoting our Key Account Management program to prospects and partnering with Sales teams.

Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives At least 6 years of experience in a customer‑facing role (Sales, Account Management, Key Account Management, Pre‑Sales) with frequent interactions with C‑Levels Proven experience managing or leading a Sales or Account Management team (3+ years ) Eager to deepen your understanding of health insurance market dynamics, trends, and our products. A skilled negotiator , consistently achieving favorable outcomes while building long‑term, trust‑based relationships with transparency and empathy.

Positive lobbying:



ability to identify key influential figures and to cultivate and grow a network Fluent in Spanish and advanced level of English , both spoken and written.

Strong analytical skills : adept at creating data‑driven reports, extracting valuable insights from data, and structuring problems effectively.

Quick learner with growth mindset : we expect account managers to develop an in‑depth understanding of health insurance market dynamics and trends (in addition to our products) This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers. Generous equity packages complement your base salary, for permanent contracts only.

Flexible

Office . Adaptable vacation policy and flexible working hours .

Delightful healthcare insurance : Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). Learning & Training opportunities . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

Personal growth through coaching : At Alan, coaching isn't just a perk -it's core to who we are. Learn more about our coaching culture . Extended parental leave for all new parents, for permanent contracts only.

If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?

📌 Key Account Manager Crew Lead - Spain (Madrid)
🏢 Alan
📍 Madrid