For our Boutique in Madrid , we are looking for a Client Advisor available to work part time32hrs per week

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
- Assist customers accordingly with selling ceremony
- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- Ensure the achievement of the Store goals, enhancing and developing the busi

ness
- Build and strengthen relationships with customers by developing CRM and Clienteling strategies

- Build strong team collaborations




- Contribute to maintain the visual display of the products in accordance with visual guidelines
- Help ensuring the products replenishment and physical inventory of merchandise
- Be confident with cashier procedures and after sales management
- Follow Company grooming, accordingly with the Company's standards and policies

Key Requirements -Deep passion for fashion and luxury

-Experience in a similar role within fashion and luxury retail companies

-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

-Comfortable in client face activities and clienteling

-Ability to adapt to different customers

-Team-playing aptitude

-Strong communication skills

-Understanding of Retail

- KPIsDigital Ability

-Ability to work in a dynamic environment -Fluent in English, a second language will be considered a plus

📌 Madrid Eci Serrano_ Client Advisor PT 32
🏢 Azienda Anonima
📍 Madrid