International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world. The role of the Account Manager is to administer the renewal of small to medium sized existing client accounts.

They will ensure that renewals are completed on time and ensure sales KPIs are met in line with renewal targets and KPI goals. Renewal monitoring and execution Deliver renewal quote to client once approved by management in CPQ Make administrative updates to Salesforce as and when required to ensure data integrity and compliance Ensure accurate billing of renewed program and in a timely manner Review and understand contract terms and conditions,



work with finance and legal Commercial Services teams to ensure contracts are compliant and assist managing contractual documentation Monitoring of account health and utilization Work on the building of a reporting base to analyse the utilisation and onboarding data Proactive engage with clients based on process monitoring to ensure the good implementation and engagement from clients Interact with internal teams on supporting internal processes: operational updates, cash collection, etc. Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request.

General understanding of sales renewal process, or similar activity General understanding of managing and following process Proficient in most Microsoft Tools. Affinity to work in international and multi-cultural environment with good English, Spanish and French written & verbal communication skills, and interpersonal skills Prioritization skillsGood business understanding of the sales cycle Business / admin / customer service experience would be appreciated Experience in a service industry.

Experience working with CRM tools and administrative data bases such as salesforce or service cloud. Bachelor's Degree is preferred Ability to communicate (orally and verbally) in English, French and Spanish #

📌 Manager, Account Executive (Madrid)
🏢 SOS International
📍 Madrid