Operations and Customer Services Officer Moneycorppowers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies.

Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology. Moneycorpis a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey.

The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a general business. This person will play a key part in building the Moneycorp reputation by increasing brand loyalty through meeting and exceeding customer expectations. The role includes looking at improving our processes and tools, dealing with inbound and outbound calls, emails, complaint handling as appropriate as well as communication / support to sales and dealing teams.

Previous experience and knowledge of financial sector and banking institutions will be very positively valued.

Operational





Excellence & Compliance Ensure all tasks align with team KPIs, including chases in system, group inboxes , monitoring Overwatch data, and supporting complaint handling and reporting. Process incoming client payment files promptly and efficiently Investigate inbound and outbound payment queries in coordination with the Back Office. Make sure we receive documentation from clients to enable their contracts to be processed efficiently, accurately and in line with Company compliance procedures Liaise with banks on payment queries and support preparation of documents for the Legal team.

Ensure all customer communications are recorded, logged appropriately (scanned and archived) and referred to other business units where required.

Customer

Support & Administration Manage client documentation to ensure contracts are processed accurately and in line with compliance requirements, including AML obligations. Answer client queries received via any channel regarding Moneycorp services and all aspects of their transaction Native in Spanish and fluent communication in English. Knowledge of financial sector / Middle Office and banking payments systems (BACS/SWIFTS/SEPA).

This is a full-time, permanent position. The role is expected to be office-based in Madrid. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I; focus groups and value champion network.

📌 Operations And Customer Services Officer (Madrid)
🏢 Moneycorp
📍 Madrid