IT Support Engineer (Madrid, Full time) Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single integral organization. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models.

For more information visit At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

About the role The IT Support Engineer is needed to assist with but not limited to maintenance and configuration of our internal infrastructure such computer systems, servers and network infrastructure. You will install hardware and software on endpoints or mobile devices and continuously improve and keep up with the IT business needs of our organization. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity.

You will report to the Global Helpdesk Manager. As a IT Support Engineer, you will:



Continuously assess and improve the support services we offer to our business units in line with their regional requirements and our global scale. Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network-endpoint related, internet-endpoint related, and phone) across our IT Service Management (asset, incident, problem, and change management) Continuously evaluate current configurations and improve where needed.

Degree in relevant IT field or have equivalent professional experience. You have good knowledge in the areas of Windows and Macintosh clients.

Experience and understanding of Intune and Jamf for device management and deployment. Strong knowledge of Office 365 administration and troubleshooting. Knowledge of networking concepts, including DNS, DHCP, and connectivity across wired and wireless networks.

Mobile device support and understanding of deployment. Excellent communication skills both written and verbal in English and French. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations.

We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.

📌 Senior IT and AV engineer. (Madrid)
🏢 Exclusive Networks
📍 Madrid