IT Program Manager - Assisted Channels - ODS IT Program Manager - Assisted Channels - ODS Country: IT STARTS HERE Santander ( ) is evolving from a global, high-impact brand into a technology-driven organization , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift.

It’s a chance for driven professionals to grow, learn, and make a real difference . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Open Digital

Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates.

Santander

Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry. Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology.

Open Digital

Services is looking for an IT Program Manager based out of Madrid.

The Assisted

Channels IT Program Manager is responsible for ensuring successful delivery of Global Platform solutions and systems to fulfil the different geographies requirements from request to release. This role bridges business needs and technology execution, managing delivery teams, coordinating stakeholders, and ensuring products are delivered on time, within budget, and aligned with the organization’s strategic goals. Lead the end-to-end delivery of IT platform initiatives and enhancements for assisted channels, ensuring alignment with strategic objectives.

Define and execute delivery roadmaps, overseeing integrations, upgrades,



and new implementations to ensure high-quality releases. Act as the primary IT interface for business stakeholders, translating requirements into scalable technology solutions aligned with the global platform. Monitor performance through KPIs and SLAs, proactively managing risks and driving timely issue resolution and escalation. 8+ years of experience in IT project delivery, with at least 3–5 years in a managerial capacity. (Prior experience in banking, financial services, or customer-service-intensive industries (Required) ~ Certification in PMP, PRINCE2, ITIL, or Agile/Scrum. (Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. (English (Required) Strong program/project managment experience (Required) Deep understanding of customer service technologies (IVR, CTI, CRM, Chatbots, workforce management, omnichannel platforms) (Required) Excellent stakeholder management and communication skills (Required) Experience in vendor management and contract negotiations (Required) Strong risk management and governance mindset (Required) Stakeholder management and influencing at senior levels Your contribution matters , and it’s recognized.

Through

BeHealthy, our general wellness programme, we promote Holistic wellbeing That’s why we offer parental leave, childcare support and family-friendlyprogrammes tailored to each life stage. We’re enable our teams to go beyond through global opportunities and broad career paths.

Open Digital

Services is an equal opportunity employer. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Digital Services, S.L. / Open Bank, S.A. with registered office at Avenida de Cantabria, n/n, 28660 Boadilla del Monte (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the Openbank Privacy Policy applicable to this type of data processing here #

📌 Senior IT Program Manager (Madrid)
🏢 Banco Santander
📍 Madrid