We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks.The successful candidate will act as technical interface to the customer (network operator) for coordination and transformation activities.Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Adaptable and hybrid working schemesA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Life insurance to all employees to provide peace of mind and financial securityWell-being programs to support your mental and physical healthOpportunities to join and receive support from Nokia Employee Resource Groups (NERGs)Employee Growth Solutions to support your personalized career &

skills developmentDiverse pool of Coaches & Mentors to whom you have easy accessA learning environment which promotes personal growth and professional development - for your role and beyondLearn about additional benefits in specific countries.



Must have 8-15+ years of telecommunications network operations experienceTechnical knowledge on carrier-grade DWDM and IP/MPLS networksProven customer-facing experience with telecom operators or service providers.Fluent in Spanish & English (spoken and written). Home based in Spain / MadridNice to haveExperience leading technical teams within a NOC, operations, or managed services environment.Practical knowledge of 3rd-party telecom materials and subcontractor coordination.Strong stakeholder and vendor management skills. Decision-making under pressure during service-impacting incidents. Provide technical guidance and support to NOC engineers, field teams, and operational staff. Act as the primary customer escalation point for complex network issues and major incidents. Lead technical reviews, root cause investigations, and corrective action planning. Ensure compliance with all relevant standards, safety regulations, and customer requirements through proper documentation, quality control.Incident management, problem management, capacity, performance and change managementParticipate in operational governance meetings, service reviews, and technical workshops. Contribute to operational performance and defend SLA/KPI toward customersManage customer expectations during service outages, maintenance activities, and major incidents. Coordinate with equipment vendors and support organizations and manage technical escalations with vendors.

📌 Service and Operation Lead (España)
🏢 Nokia
📍 España