Responsibilities / Tasks

We are looking for a

Service Technical Support Engineer to join our team in

Alcobendas

. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.

Key Responsibilities

- Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.

- Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.

- Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.

- Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.

- Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.

- Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.

- Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.

- Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.





- Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.

Your Profile / Qualifications

- Bachelor's Degree in Engineering (Mechanical Engineering preferred).

- Previous experience in industrial or engineering environments is a strong advantage.

- Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing

- Fluent Spanish and English, both written and spoken.

Additional

European languages are considered a strong asset.

- Familiarity with logistics and invoicing workflows.

- High attention to detail and data accuracy, particularly in master data management.

- Ability to manage multiple priorities in demanding environments.

- Strong organizational, communication, and stakeholder management skills.

- Customer-centric, service-oriented, and results-driven mindset.

- Commitment to continuous improvement and operational quality.

In this role, you will combine technical expertise

,

SAP process knowledge

, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.

We Offer

- Attractive compensation package aligned with experience and responsibilities

- Private health insurance plan

- Employee Assistance Program

- Adaptable working hours and a hybrid working model (up to two days per week remote)

- 23 days of vacation per year

- Great work environment as part of a collaborative team

- Continuous internal training and career development opportunities, both nationally and internationally
- The opportunity to join a company recognized as a Top Employer 2026

Did we spark your interest?

Then please click apply above to access our guided application process.

📌 Service Technical Support Engineer (Alcobendas)
🏢 Gea Group
📍 Alcobendas