Reconnect customers. Build relationships. Create new opportunities.

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At andagon, we have been focused on software quality for more than 25 years. We support companies with Quality Assurance, Software Testing and Test Automation – and we want to further strengthen and develop our existing and former customer relationships.

We are looking for a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities.

Your Responsibilities

- Reactivate former and inactive customers and bring existing relationships back to life
- Build and develop long-term relationships with key contacts and decision-makers
- Understand customers' current challenges, needs and upcoming projects
- Identify up-selling and cross-selling potential and develop qualified business opportunities
- Ensure consistent follow-up and manage customer activities in our CRM
- Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects

What You Bring

- Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment




- Experience in proactive customer outreach and developing existing or former customer accounts
- Strong phone communication skills and confidence in proactively approaching customers – you don't wait for customers to come to you
- Commercial mindset and the ability to identify customer needs and business potential
- Strong communication skills, reliability and consistent follow-up
- Structured, independent and results-oriented way of working, including confident use of CRM systems
- German C1–C2 and English B2 or higher

A plus: Experience in IT services, IT consulting, SaaS or Software Quality, as well as up-selling and cross-selling.

What You Can Expect

A role with a high level of ownership and direct impact on our customer development. You will take over existing contacts and former customer relationships with real potential – and have the freedom to turn them into new conversations, opportunities and long-term partnerships. xkdbapo

If you enjoy combining relationship management with a commercial mindset and are motivated by reconnecting and developing customers, we'd love to hear from you.

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Success Manager (Boiro)
🏢 Andagon People
📍 Boiro