We’re Fever, the world’s leading tech platform for culture and live entertainment.To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

We’ve teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! About the roleBehind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.Participate in on-call rotations and support critical production incidents (Sev1/Sev2).Troubleshoot complex technical issues across our client-server architecture.Perform deep-dive investigations using logs, monitoring tools, and database analysis.Write and optimize complex SQL queries to resolve data-related issues.Investigate APIs, services, and backend flows to identify root causes.Help improve monitoring, alerting, and troubleshooting processes.Technical mindsetProven experience in technical support, production support, troubleshooting, or similar roles.DatabasesStrong understanding of PostgreSQL, MySQL,



or other relational databases.Ability to write complex SQL queries and work with stored procedures.APIs & SystemsKnowledge of APIs, services, and client-server architecture.Experience working with RESTful APIs and JSON.Solid understanding of Unix/Linux environments.Monitoring & OperationsFamiliarity with ticketing tools such as Jira or Zendesk.Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.Understanding of incident management, triage, escalation, and root cause analysis processes.CommunicationProfessional proficiency in English (written and verbal).Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.Curiosity: An active GitHub account or open-source contributions.Academic: BSc degree in Computer Science, IT, or a relevant field.Health insurance and other benefits, such as Adaptable remuneration with a 100% tax exemption through Cobee.40% discount on all Fever events and experiencesWellHub MembershipEnglish LessonsHome office friendly anywhere in SpainOpportunity to have a real impact in a high-growth global category leaderRelocation package for international candidatesResponsibility from day one and professional and personal growthGreat work environment with a young, international team of talented people to work with!Fever's Blog | Tech.Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

📌 Technical Support Engineer (Engineer Support) (España)
🏢 Fever
📍 España