Customer Service Representative -- IberiaLocation: Madrid, SpainCompany: Tata Steel IbéricaAre you looking to build your career in a integral company that prioritizes safety, environmental responsibility, and a positive societal impact?Tata Steel, part of the globally renowned Tata Group, operates under the principle that business should always serve the greater good. With a presence in 26 countries and commercial offices in over 35, Tata Steel is one of the world's most geographically diversified steel producers. Guided by a long-term vision of sustainability and responsibility, we are committed to making a meaningful difference in the communities where we operate.We are currently seeking a Customer Service Representative to join our team in Madrid, supporting operations across Spain & Portugal.Key Responsibilities:- Serve as the primary point of contact for customers regarding daily order processing and supply-related inquiries.- Build and maintain strong, effective working relationships with key customers, internal teams, and external partners.- Manage customer contracts, queries, and agreements, ensuring timely and effective resolution of complaints.- Coordinate service delivery to meet both customer expectations and Tata Steel standards.- Collaborate closely with the supply chain team to meet agreed customer service levels.- Manage customer call-offs and shipment schedules; support Just-In-Time (JIT)



stock operations when required.- Proactively identify potential issues and- Proactively identify potential issues and- Assist in the execution of concessions and out-buy processes when necessary.Qualifications & Experience:- Proven experience in customer service or an administrative role where precision and attention to detail are essential.- Strong problem-solving skills, with the ability to anticipate and prevent potential challenges.- Excellent communication skills, with experience engaging effectively with customers and internal stakeholders at all levels.- Demonstrated ability to develop and maintain strong professional relationships.- Basic knowledge of international trade: Incoterms, payment methods, letters of credit.- Fluency in Spanish & English (C1) is required; French is highly desirable.What We Offer:- A dynamic and supportive work environment that values collaboration and team spirit.- A stable and long-term opportunity with a company that encourages professional development and continuous learning.- The chance to be part of a responsible, globally respected organization committed to the planet, people and progress. We are a steel company focused on zero pollution and green steel.- A 35-hour workweek with a hybrid work system and flexible start/end times.#J-18808-Ljbffr

📌 Customer Service Representative (Madrid)
🏢 Tamarind Intelligence
📍 Madrid