Alcon in Cornella de Llobregat, Spain, is seeking a Customer Experience Representative to support Portugal and Spain operations, focusing on incident management, order-to-cash, and SLA compliance.You will manage customer incidents via phone and case systems, monitor escalation, maintain customer information, handle returns, and work with SAP ERP; fluency in Portuguese and Spanish with English at C1 level is required.#J-18808-Ljbffr