Company

is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position

We are looking for a Change & Communications Manager to drive the adoption of AI-powered customer care across our brands. You will lead the change management, communications and enablement activities that help teams understand, trust and adopt new ways of working.

This is a hands-on role, with a strong focus on change management and adoption, complemented by communications and training. You will work across different brands, balancing a common approach with their specific needs.

Responsibilities

Change Management & Adoption

Develop and execute the change management approach for the AI Customer Care programme

Assess change impacts, stakeholder needs and readiness across brands and teams

Develop scalable adoption and enablement approaches while adapting to local needs

Identify resistance and adoption barriers and develop actions to address them

Create training and enablement materials and support teams through the transition





Gather feedback and continuously adapt the change approach based on what is happening on the ground

Communications & Stakeholder Engagement

Own stakeholder communications and messaging throughout the programme

Create clear communication, training materials, FAQs and programme updates for different audiences

Adapt communication for senior leaders, managers and frontline teams

Build feedback channels, surface concerns and help stakeholders understand the impact and benefits of AI-powered customer care

Work closely with brand teams to ensure communications are relevant while remaining aligned with the overall programme

Requirements

2+ years of demonstrable experience in change management and communications, with a strong focus on managing and enabling change

Proven experience personally delivering change activities, including change planning, stakeholder engagement, communications, training or adoption

Experience delivering change in a technology, digital or transformation environment and a strong interest in technology

Ability to independently develop change frameworks, approaches and materials in a new or evolving environment

Excellent communication and stakeholder management skills,



with the ability to engage different audiences and challenge constructively

Empathetic and confident, with the ability to understand concerns around change while keeping stakeholders aligned with programme objectives

Hands-on, proactive and organised, with the ability to work independently

Located near one of our European offices, as this is a hybrid role

Nice to have

Change certification (e.g., Prosci / ADKAR)

Experience with AI adoption or contact centre transformation

Multi-brand / multi-market communications experience

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

ESG

At , our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out .

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

The most trusted digital enabler

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

📌 Change & Communications Manager (Barcelona)
🏢 Team.Blue
📍 Barcelona