As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

Tasks

Your main tasks would be:

- Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
- Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
- Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.
- Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
- People & Training: Guiding airline and supplier staff and supporting workforce planning and training.
- Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

Behind the scenes

Excellence in operations. Exceptional in service.

Coordinating daily airport operations behind the scenes - from managing ground handling partners and resolving operational challenges to ensuring smooth communication, safety, service quality and a seamless passenger experience.

Requirements

What are the formal requirements?

- High school diploma or equivalent required.
- Bachelor's degree is desirable.
- Minimum 2-3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
- Previous leadership or team coordination experience is desirable.

- Excellent written and spoken English and Spanish skills required.
- Good knowledge of airport procedures, ground handling processes and aviation operations.
- Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.




- Experience working with other airlines and/or service partners is desirable.
- Successful completion of training in Passenger Services and/or Aircraft Handling.
- Proficiency in aviation-specific software and operational tools.
- Strong project management, organizational and strategic thinking skills.
- Willingness to work shifts.
- Valid driver's license required.
- Please submit a motivation letter along with your application.

Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.

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📌 Lufthansa Group Duty Manager PMI (Palma)
🏢 Deutsche Lufthansa
📍 Palma