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- Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities

- Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance

- Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention

- Analyze customer feedback to identify upselling and cross-selling opportunities

- Support new customers during onboarding, train them on the platform, and help maximize solution value

- Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring

- Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience

Requirements

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- Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification

- At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician

- Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential

- Strong interest in moving towards a customer-focused and relationship management role

- Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities

- Intermediate knowledge of Microsoft Office, particularly Excel and PowerPoint





- Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms

- Ability to adapt to changing environments and manage multiple priorities

- Strong team player with a collaborative mindset and results-oriented approach

- Intermediate to advanced level of English

- Additional languages such as Catalan, Italian, or Portuguese are a plus

Core Competencies

Demonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies, and onboarding processes. xcskxlj Proficient in analyzing customer feedback to drive upselling opportunities and improve overall customer experience.

Highest-signal resume keywords

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- Occupational Health & Safety Expertise

- Customer Relationship Management

- KPI Analysis

- CRM Tools Proficiency

- Bilingual Communication Skills

ATS Optimization Keywords
Hard Skills

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- Occupational Risk Prevention

- Customer Success Management

- KPI Analysis

- Upselling Strategies

- Onboarding Training

Soft Skills

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- Excellent Verbal Communication

- Empathy

- Influencing Abilities

- Collaborative Mindset

- Results-Oriented Approach

Certifications & Qualifications

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- Occupational Health & Safety Qualification

- Intermediate or Senior-Level Technician Qualification

Industry Keywords

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- Customer Engagement

- Customer Retention

- NPS Monitoring

- Consultative Sales

- Customer Support

Tools & Technologies

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- Microsoft Office

- Excel

- PowerPoint

- Salesforce

- HubSpot

#J-18808-Ljbffr

📌 Customer Success Specialist – Health & Safety (Madrid)
🏢 Jobtailor
📍 Madrid