POSITIONTITLE:Guest Service and Safety Associate

REPORTS TO:Director of Recuperative Care/Operations Manager

LOCATION:Arleta, California

CLASSIFICATION:Non-Exempt, Full-Time

SALARY:$21.00 - 22.00 Hourly

SCHEDULE:
- Days TBD (9:00 PM - 5:30 AM)
- All positions require candidates to successfully pass a background check, LIVE scan and TB Test

DoYOUmeet theREQUIRED MINIMUM QUALIFICATIONSfor this position? If so, this is thePERFECT POSITIONfor you

Guest Services Associate

TheGuest Services and Safety Associate (GSSA)play a vital dual role in enhancing the overall guest experience while ensuring a safe and secure environment for all residents, guests, and staff. This position mirrors the responsibilities of the GSA Lead, with an additional focus on safety, security, and emergency response functions. The GSSA will act as a front-line leader for the Guest Services Associates team and serve as a key liaison between departments to support smooth daily operations.

Responsibilities and Initiatives

Guest Experience & Team Leadership




- Collaborate with the Operations Manager to schedule Guest Services Associates to ensure adequate shift coverage.
- Foster a culture of hospitality by ensuring proactive guest engagement and support.
- Lead the implementation and oversight of guest activities; ensure team members are actively involved in enhancing guest experience.
- Delegate tasks to GSA team members in alignment with departmental goals and shift needs; complete shift assignment sheets in collaboration with the Operations Manager.
- Conduct or support shift meetings to communicate daily objectives, staff needs, and critical guest information.
- Provide coaching, feedback, and support to the GSA team; participate in the onboarding and training of new staff.
- Ensure daily logs, shift notes, and incident reports are completed accurately and timely.

Safety & Security
- Serve as the first point of response to potential safety or security incidents within the facility.
- Perf

📌 Guest Services and Safety Associate, Arleta (Pamplona)
🏢 National Health Foundation
📍 Pamplona