Responsibilities / Tasks
We are looking for a Service Technical Support Engineer to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.
Key Responsibilities
Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.




Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.
Your Profile / Qualifications
Bachelor's Degree in Engineering (Mechanical Engineering preferred).
Previou

📌 Service Technical Support Engineer (Alcobendas)
🏢 Gea Group
📍 Alcobendas