As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

Tasks

Your main tasks would be:

Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.
Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
People & Training: Guiding airline and supplier staff and supporting workforce planning and training.
Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

Requirements





What are the formal requirements?

High school diploma or equivalent required.
Bachelor’s degree is desirable.
Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
Previous leadership or team coordination experience is desirable.
Excellent written and spoken English and Spanish skills required.
Good knowledge of airport procedures, ground handling processes and aviation operations.
Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.
Experience working with other airlines and/or service partners is desirable.
Successful completion of training in Passenger Services and/or Aircraft Handling.
Proficiency in aviation-specific software and operational tools.
Strong project management, organizational and strategic thinking skills.
Willingness to work shifts.
Valid driver’s license required.
Please submit a motivation le

📌 Lufthansa Group Duty Manager PMI (Palma)
🏢 Lufthansa
📍 Palma