Skill Set: Helpdesk Support Technician Level 1 Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
Language: Spanish & English
Contract: B2B/Freelance
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
Administered approved software installations, updates, and security patching in coordination with IT policies.




Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. Followed ITIL practices for incident, problem, and service request management in corporate environments.

📌 Part Time Help Desk Technician I (Fuentes de Andalucía)
🏢 Sharp Brains Solutions
📍 Fuentes de Andalucía