About the role

Our client is a leading European provider of market data and financial software, with 25+ years of experience serving financial market professionals. As they open a new Madrid office, they're growing their local team and looking for a Team Lead IT Operations to take charge of a small, hands-on infrastructure and operations team.
You'll inherit a running, established team, stepping in to get close to both the technology and the people, keeping operations running at a high standard while helping the team grow. The environment spans Linux and Windows, with hands-on Linux experience essential and Windows a strong plus. Cloud infrastructure runs primarily on AWS and Oracle Cloud Infrastructure (OCI). The team operates on-call coverage and works closely with a Germany-based operations team on shared technology and platforms.
What you'll do

Lead, coach, and develop a team of 5 to 6 operations engineers, while remaining actively involved in the technical work
Coordinate the team's on-call rotation and work with the German Operations team to ensure effective 24/7 coverage




Act as the senior technical and operational escalation point for complex infrastructure and major production incidents
Drive automation and standardization, reducing manual operational work through scripting, configuration management, and Infrastructure-as-Code
Continuously improve monitoring, observability, and alerting across services and infrastructure
Coordinate closely with the Germany-based Operations team on shared technology and cross-team alignment
Own cloud infrastructure operations, with a strong focus on AWS and OCI
Drive service delivery against SLAs/KPIs across incident, request, problem, and change management
Use incident and operational data to identify recurring problems, improve reliability, and reduce operational toil. Maintain and improve documentation, runbooks, and standard operating procedures
Champion compliance and security in daily operations: vulnerability managem

📌 Team Lead IT Operations (Madrid)
🏢 Ersilia
📍 Madrid