Olympic Broadcasting Services is looking to recruit an IT Service Delivery and Support Manager, this is a key position within our IT Team. The IT Service Delivery and Support Manager oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and ensures Service Support processes are in place to meet business needs. The IT Service Delivery and Support Manager works directly with third parties and vendors providing the resources to fulfil the aims of the service. The position is a stakeholder facing role that requires establishing parameters and managing the service within the business whilst driving the IT team to meet the high standards of service proposed. The role also requires ensuring the system adapts to future business technology needs.
This is a permanent position reporting to the IT Cloud & Projects Senior Manager.
Duties
- Manage the various IT Support functions and the external resources that provide the services: IT Service Desk, Desktop Support and VIP Support.
- Owner of the Incident,
Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
- As owner of the escalation process, the IT Service Delivery and Support Manager will take ownership of major incidents to ensuring coordination with parties involved, incident resolution and post incident review.
- Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
- Drive internal and third-party services review meetings covering performance, service improvements, quality, and processes.
- Streaming of live events, multimedia & International video conference
📌 IT Service Delivery and Support Manager New (Madrid)
🏢 Olympic Broadcasting Services
📍 Madrid
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