Job Details:
About us:
World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide AmerisourceBergen is now Cencora, ranked #11 on the Fortune 500.

The Role:
We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.

You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Location: Coslada, Madrid. Have your own vehicle to go onsite our offices in Coslada
- hybrid model.





Two shifts are open for position:
- Sunday to Thursday with Sunday from 09 to 17h30 and rest of the days from 11h30-20h00
- Monday to Friday from 11h30-20h00
- Flexibility to cover public holiday (paid as an overtime and receive an extra lieu day)
- Until the completion of the training period (approx. 3 months), you'll work 4 days from the office (Monday to Thursday). Thereafter, you can work 2 days from home, one being Sunday (Hybrid)

What you’ll be doing:
- Monitor and track ongoing shipments, reacting to any deviation from the plan.
- Keep clients and World Courier offices updated to the status of their shipment, especially regarding delays.
- Action all notes sent in World Courier’s internal tracking system.
- Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
- Communicate any temperature resu

📌 International Agent Officer- French Speaker (Madrid)
🏢 Cencora
📍 Madrid