Integral SaaS Company | $28M Series B Investment
Barcelona/Toronto | Vibrant International Team
1:1 Coaching sessions with our resident coach

About CloudTalk:
Powered by a 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead:
We are looking for a metric and results-driven Head of Customer Success to lead our global Customer Success team.



This individual will be responsible for managing and guiding a team of 11+ Customer Success Managers with the primary goal of retaining and expanding our managed portfolio, hitting quarterly Net Revenue Retention targets.

This role will report to the CMO.

What’s in it for you: Product: Be part of building the #1 AI business calling software and have a front-row seat for CloudTalk’s journey to
- $100m ARR
- Driving Seat: Take the lead in shaping the future of our Customer Success organization at a rapidly growing tech company - and make an immediate impact with direct influence on our growth trajectory.
- Meaningful change: Join the team during scale-time, drive meaningful change and transform the function from a small team to structured organization

What you will work on:
- Playbook: Own post-sale lifecycle: onboarding, adoption and retention. Continuously refine the CloudTalk success playbook and ensure CSMs are coached and supported to exec

📌 Head of Customer Success (Barcelona)
🏢 CloudTalk
📍 Barcelona