Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (M/F/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.
- In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders.
- This is an excellent opportunity to take ownership of a business-critical platform in a integral environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution.

Creating passion: your responsibilities:
- Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations,



ensuring system stability and service continuity.
- Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support.
- Act as the main operational interface between business users, support partners, developers, and infrastructure teams.
- Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up.
- Support deployment and release activities from an operations perspective, including environment checks and release validations.
- Maintain and improve operational documentation, procedures, and knowledge base content.
- Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives.
- Translate operational findings into improvement actions, change requests, and problem management activities.
- Lead and coordinate a small operations t

📌 Team Lead Microsoft Dynamics 365 IT Operations (Madrid)
🏢 Liebherr IT Shared Service Centre Ibérica
📍 Madrid