Aftersales Manager Spain - Alcobendas

We are seeking an Aftersales Manager (m/f/d) to establish and lead the Aftersales function supporting the launch and growth of the Changan brand in Spain.

This role requires a hands-on and entrepreneurial approach as we build the business from the ground up. As Aftersales Manager, you will play a key role in shaping Changan’s aftersales strategy and customer experience in the Spanish market. You will be responsible for building and leading a Spain-based team, collaborating with dealer partners and third-party service providers, and implementing all core aftersales activities, including parts operations, technical support, warranty management, customer service, roadside assistance, and training.

Working closely with Changan’s European and global teams, you will ensure that Changan customers and dealer partners receive a class-leading ownership experience aligned with the quality and innovation of our products.

Key Responsibilities

Establish and develop the Spanish Aftersales function,



working in close collaboration with European and integral stakeholders all in english.
Recruit, lead, coach, and develop a Spain-based aftersales team, which is currently conformed by 7 senior people with good knowledge about the sector.
Design and implement effective parts supply, logistics, technical support, warranty, and customer service programs.
Define and monitor key performance indicators (KPIs) for aftersales operations, dealers, and external service providers.
Build strong relationships with the Spanish dealer network to ensure excellent customer and dealer satisfaction.
Oversee warranty operations and customer complaint handling in line with Changan standards and local regulatory requirements.
Develop and implement technical training programs and service standards for dealer partners and service centres.
Ensure nationwide service coverage and customer support standards, including requirements from fleet, leasing, and corporate customer

📌 AFTERSALES MANAGER (Alcobendas)
🏢 Changan Spain
📍 Alcobendas