Location: Madrid-Barajas Intl Apt (MAD-TRML)
Requisition ID: 64748

This is a fixed-term part-time contract for 3 months with the possibility of seasonal extension.

Intro:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job:
The job is a member of the Madrid Airport team. You will be responsible to support the General Manager in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you will report into and take instruction from the General Manager,



Lead Agent and ISC in customer service and security.

What you'll do:
- Provide a consistently high quality customer service and ensure a seamless experience at all contact points
- Perform a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Security, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
- Perform all customer service and security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate
- Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
- Conduct relevant administrative duties e.g. ASR, pre-flight and post flight departure
- Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote and sell American A

📌 Agent, Customer Services (Madrid)
🏢 American Airlines
📍 Madrid