Journey Manager / CRM Automation Specialist
Location: Barcelona ( hybrid)
Department: Customer Experience

About the Role
We are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands‑on execution role focused on accuracy, consistency, and operational excellence within Emarsys.
You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high‑quality delivery through rigorous QA and testing processes.

Key Responsibilities
Journey Execution — Build and deploy lifecycle email and onsite journeys in Emarsys.
Market Rollout — Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details).
Quality Assurance — Conduct thorough QA across triggers, logic, rendering, tracking, and links.
Release Management — Follow structured release processes and maintain clear documentation.
Testing & Optimisation — Run A/B tests and support continuous optimisation of journeys.




Segmentation Application — Apply segmentation, inclusion, exclusion, and suppression rules provided by CRM teams.

What Matters
Speed, accuracy, and consistency in execution
Strong attention to detail
Ability to work across multiple markets and languages
Structured, reliable delivery within defined frameworks

Skills, Knowledge & Experience
Essential
2–5 years of experience in CRM, marketing automation, or email marketing
Hands‑on experience with platforms such as Emarsys, Salesforce, HubSpot, etc.
Understanding of email marketing best practices and deliverability
Experience with QA processes, structured testing, and journey deployment
Fluent in English (additional European languages are a plus)
Desirable
Basic HTML/CSS for troubleshooting
Experience working across multi‑country, multi‑language environments
Understanding of GDPR and CRM compliance
Exposure to e‑commerce and personalisation tools

I

📌 Journey Manager (Barcelona)
🏢 Spandex
📍 Barcelona