Join the Nikki Beach Hospitality Group

Position: Host/Hostess
Location:_ Nikki Beach Ibiza_
Contract: _Full time/ Seasonal_

Position Overview

As a Host/Hostess, you are one of the first and last people our guests encounter. You create a warm, friendly, and professional first impression while helping manage reservations, guest flow, and front desk operations. With elegance and energy, you support both the guest experience and the smooth coordination of the team.

Key Responsibilities
- Greet all guests with warmth, professionalism, and a smile
- Handle and confirm daily reservations through phone and system
- Answer all incoming calls within 3 rings and manage requests
- Maintain the hostess desk and entrance areas in a clean and organized manner
- Distribute and manage clean menus and marketing materials
- Coordinate with floor and restaurant managers on seating rotation and guest flow
- Provide accurate information about F&B; offerings and current events
- Confirm all bookings by 12 pm daily and update with guest preferences
- Track all concierge and hotel reservations




- Assist with property opening and closing tasks, including deep cleaning rotation
- Prepare and post floor plans for the day, maintaining updates throughout the shift
- Handle guest complaints professionally and ensure recovery before guests leave
- Promote and collect guest feedback verbally and through comment cards
- Support promotional set-up and seasonal décor installations
- Collaborate with marketing to promote events and upsell offerings
- Follow up on lost and found procedures and ensure proper handover updates

What We’re Looking For:
- Positive, friendly, and naturally service-driven
- Polished appearance with full respect for grooming and uniform standards
- Proficient in English and Spanish
- Calm under pressure and able to multitask during peak hours
- Reliable, punctual, and team-oriented
- CRM systems and reservation management
- Table assignments, floor plans, and service flow
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📌 Host/hostess (Santa Eulalia del Río)
🏢 Nikki Beach Ibiza
📍 Santa Eulalia del Río