Title: L1 Support - Spanish

Grade: B1

Location: Seville, Spain

Are you ready for the next step in developing your career at NCR Voyix? You are encouraged to grow and continue to make a positive impact to help us transform, connect and run our customers’ technology platforms. As you consider internal growth and career opportunities, be sure to reference all

SuccessFinder resources

, including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.

Position Summary & Key Areas of Responsibility:
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on the performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring,



and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provide status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on the guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications:
- Fluent in Spanish
- Proficiency in English is highly preferred
- Problem-solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma

📌 Support (Sevilla)
🏢 Ncr
📍 Sevilla