About Chubb
Interested applicants need to submit both a CV and a cover letter for this role.
Role Purpose
Leadership of the Continental European online team located in Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. Responsibility for the maintenance of data quality in our online platforms and maintenance of the control processes
In addition support the online operations manager in the implementation of digital projects. The Online Team Leader also works closely with other departments to ensure alignment with company objectives and provides regular reports on team performance.
Responsibilities:
Team Management and Customer Service.
- Foster strong relationships across all business areas, internal customers, and third-party service providers.
- Monitor and support service delivery, ensuring compliance with SLAs and quality standards.
- Conduct audits and quality checks on both retained and outsourced work.
- Collaborate with the operations manager to align team goals with company objectives.
- Use performance management processes to track and report team performance.
- Support team development and manage work allocation within the Underwriting Operations Technician Team.
- Produce and review management information regularly.
- Perform additional duties as assigned by Head of Digital Operations.
Business Responsibilities
- Ensure control processes are executed and reported, including premium reconciliation and peer review auditing.
- Regularly review team processes for efficiency and alignment with objectives.
- Support user acceptance testing (UAT) of online system changes.
- Assist the operations manager in reviewing migration results and providing feedback
Requirements and skills:
- Business level of English; another European language is highly valued (French/Italian/German/Dutch).
- Bachelor's degree is preferred.
- Previous e
📌 Online Team Leader (Madrid)
🏢 Chubb
📍 Madrid