Are you also driven by being an important part of the customer's success with our products and solutions? Are you fluent in French, both written and spoken? Do you enjoy running projects and being responsible for your own customer accounts?

The team and the position

Our Customer Care consists of 7 people for France, Spain and Portugal. We are located at our office in Portugal, Madrid and Mataro.

As a customer representative at Nilfisk you will be responsible for your own customer accounts. This means that you will follow up on orders, feedback and secure that the customer needs are fulfilled.

It’s an advantage if you have a technical interest since your success in the role is dependent on solving customers problems.

Who are we looking for?

We think that you are experienced within sales, either customer support, inside sales or project coordination. You have a natural drive, take initiatives, and are used to see where improvements can be implemented. You are motivated by customer contacts and like to build long term relations.



You have a pro-active approach and always put the customer in focus.

Responsibilities
- Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies
- Resolve inquiries and issues efficiently, with empathy and care, creating positive interactions at every stage.
- Take full ownership of customer requests, following up promptly until resolution is achieved.
- Collaborate closely with internal teams (Sales, Logistics, Finance) to deliver accurate and timely responses.
- Proactively identify, escalate, and follow up on priority issues or potential risks.
- Contribute to continuous improvement initiatives, sharing feedback and ideas to enhance processes and the overall customer journey.
- Accurately document customer interactions, feedback, and solutions in the CRM system.
- Prioritize projects/responsibilities and other duties as assigned

Key Requirements
- Fluent in French and English (spoken

📌 Customer Care Agent (Madrid)
🏢 NILFISK
📍 Madrid