Industry
Travel & Tourism
Category
Services & Hospitality
Experience
Mid level
Applications are considered on a rolling basis
Location: Las Palmas
Visit website
Follow Apollo Destination
Contact Person
Mari Yilmaz
Job Description:
We offer an opportunity for those who thrive in a fast-paced, customer-focused environment where your work truly makes an impact. If you’re organized, responsible, solution-oriented, and passionate about delivering outstanding service, this role is for you.
As a Contact Center Representative, you will be a vital part of the operations at our Contact Center abroad, delivering exceptional customer service both online and over the phone according to established guidelines and processes. You will become an expert in all the destinations covered by the Contact Center, knowledgeable about local traditions, customs, religions, and events. Your primary goal will be to ensure the highest level of customer satisfaction, quality, and productivity by addressing customer needs and resolving their problems. Additionally,



you will work toward meeting sales targets by promoting ancillary products and services. This role also involves regular collaboration with stakeholders at the destinations you serve, including hotels, suppliers, and other employees.
Skills & Requirements
What we’re looking for:
Education: Completed 3-year upper secondary education
Work Experience: Experience working in a Call/Contact Center or Customer Service role
Technical Skills: Proficiency in computer systems, including the Microsoft Office suite
Language Skills: Fluency in a Nordic language, along with fluent spoken and written English
A natural sense of service is crucial for this role. As the first point of contact for customers, you will respond to their questions, fulfil their wishes, and enhance their overall experience. To succeed in this position, you should have strong communication skills in both your native language and English, with the ability to express yourself clea

📌 Contact Center Representative (Las Palmas de Gran Canaria)
🏢 Apollo
📍 Las Palmas de Gran Canaria