Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge ?

Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

• Lead troubleshooting, issue resolution, bug fixes,



and performance optimization in production environments.

• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.

• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

• Ensure compliance with design principles, coding standards, and configuration-over-customization best practices. xqbhyrx

• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Microsoft Dynamics 365 Contact Center (CCaaS)

• Dynamics 365 CRM

• Power Platform

• Dataverse

• Azure

• DevOps & CI/CD Pipelines

• Monitoring, Logging & Automation Tools

• Agile / Scrum Methodologies

📌 Lead Software Engineer (Dynamics 365 CCaaS) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid