Intro:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job:
The job is a member of the Madrid Airport team. You will be responsible to support the General Manager in delivering a safe and first-class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day-to-day basis, you will report into and take instruction from the General Manager, Lead Agent and ISC in customer service and security.

What you'll do:
- As noted above,



this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
- Provide a consistently high quality customer service and ensure a seamless experience at all contact points
- Perform a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Security, Gates, Transfer, Arrival, Baggage Services and ticketing (ASR)
- Perform all customer service and security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate
- Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
- Conduct relevant

📌 Part Time Agent, Customer Services (Madrid)
🏢 American Airlines
📍 Madrid