This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director – Technical Support based in Spain.
This is a high-impact leadership role responsible for shaping and scaling a regional technical support organization across EMEA. The role focuses on building a world-class support function that delivers consistent, high-quality service to enterprise customers in complex, mission-critical environments. You will act as a key driver of operational excellence, customer satisfaction, and continuous transformation across distributed teams. The position combines strategic leadership with hands‐on organizational development, ensuring teams are empowered, aligned, and high-performing. You will also play a central role in modernising support through automation, AI, and data‐driven decision‐making. Working in a fast‐evolving, general technology environment, you will collaborate closely with cross‐functional stakeholders to enhance customer outcomes and business value.
Accountabilities:




- Lead and scale a geographically distributed technical support organization across EMEA, ensuring strong leadership, clear direction, and alignment with global service objectives while fostering a culture of accountability, inclusion, and customer‐centricity.
- Define and execute the regional support strategy, including organisational design, hiring plans, and workforce planning to ensure scalable, high‐performing operations across multiple time zones.
- Oversee daily support operations, ensuring SLA and SLO adherence while monitoring key performance indicators such as CSAT, NPS, resolution time, backlog health, and escalation rates.
- Drive operational excellence through process optimisation, continuous improvement initiatives, and structured governance using data‐driven insights and performance analytics.
- Lead escalation management and serve as the senior point of contact for critical customer issues, ensuring timely re

📌 Director - Technical Support (España)
🏢 Jobgether
📍 España