ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide. Our technology empowers customers to expand into new markets and introduce groundbreaking products.
ThetaRay is a culture-driven company. At ThetaRay, you will be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at ThetaRay – where innovation meets purpose.

We are looking for a Tier 3 Technical Support Engineer to join our growing General Support organization. The person is responsible for resolving technical issues and taking part in the deployment and delivery of our solutions.





Support our customers during the onboarding, implementation, and production phases including incidents and deployments
Participate in our global On Call rotation
Minimum of 2+ years of experience in a Technical Support organization - must
Experience in SysAdmin on Linux environment and networking - must
Experience with AI-driven support ecosystems, including agent/skill development and understanding of AI workflows for automated triage, log analysis, and incident resolution.
Experience with Kubernetes administration in any of: AWS, Azure AKS, RedHat OCP
Experience working with SQL databases - an advantage
Hands-on experience with version-control tools such as GIT/BitBucket
Fluent French language skills - An advantage but not necessary Fluent English language skills are required for this role. When applying please share your CV in English!

📌 Technical Support Engineer - HYBRID / REMOTE (Madrid)
🏢 Thetaray
📍 Madrid