Airbus Defence and Space SAU in Spain seeks a Service Desk Manager to oversee the delivery of Service Desk operations, ensuring customer expectations and SLAs are met while driving improvements.
You will manage run operations across national/divisional boundaries, coordinate with service owners, application managers, and end users, and lead incident and problem management, KPI reporting, and stakeholder engagement.
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📌 Global Service Delivery Manager - ITIL & CSI Leader (Getafe)
🏢 Airbus
📍 Getafe
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