About Us:

ProspectBase is disrupting the B2B demand generation scene with innovative solutions while fostering an environment of enjoyment and growth. As a integral company, we celebrate the diverse backgrounds of our team, recognizing that our success is fuelled by our collective dedication to customer success. When you join ProspectBase, you commit to giving your best and continuously striving for excellence. Our team is the heart of our operations, and your journey toward success begins here!

Your Mission:

As a Customer Experience Manager at ProspectBase, you will oversee the client relationship from initial onboarding through renewal and expansion, managing a dedicated book of accounts and serving as the primary point of contact for clients post-sale. Collaborating closely with our Sales and Marketing Operations teams, you will oversee the setup and execution of digital advertising and content syndication campaigns, while acting as a trusted advisor on our clients' account-based marketing (ABM) programs.

Your role will involve proactive engagement across internal departments to ensure seamless campaign execution and continued value realization for our clients. If you thrive in a collaborative environment, are driven by results, and possess a penchant for process improvement, this role is perfect for you.

What You'll Do:

· Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with Sales

· Lead the setup and operational execution of display advertising and lead generation campaigns

· Create and maintain success plans to track progress against client goals, providing proactive, data-driven guidance throughout the partnership

· Work closely with clients, Sales, and Marketing Ops to optimize strategies and ensure timely campaign implementation for B2B advertiser clients

· Foster strong relationships with Campaign Operations to facilitate smooth handoffs from campaign setup to delivery





· Act as a client advocate, removing obstacles to success, minimizing escalations, and relaying feedback and enhancement requests internally

· Generate comprehensive reports throughout campaign lifecycles, offering performance insights and future recommendations to drive client retention and engagement

· In collaboration with Sales, identify and nurture opportunities for account expansion aligned with client needs and objectives

· Develop expertise in ProspectBase's integration capabilities, particularly in lead delivery and other client integrations

· Act as a liaison between client expectations and internal system capabilities

· Participate in onboarding calls with clients to grasp their specific needs and objectives

Your Profile/Qualifications:

· Fluent in English, plus fluent in French, Spanish, or both

· Customer-centric mindset with a drive to assist clients and a proven track record in client-facing roles

· Proven understanding of digital advertising and/or account-based marketing

· Ability to quickly assess client needs and translate them into campaign and marketing guidance

· Ability to work collaboratively within a team and independently toward common goals

· Strong multitasking and organizational skills, with the ability to manage competing priorities and maintain accountability

· Self-motivated with a keen eye for process optimization

· Quick and efficient learner with a knack for mastering new technologies/systems

· Innate curiosity, analytical, and problem-solving skills

· Excellent written and verbal communication skills

· Familiarity with CRM and marketing automation tools such as Eloqua, Marketo, and HubSpot; Salesforce experience is a plus

Benefits & Perks:

· Opportunities for career advancement as our company grows

· Generous paid time off, including holidays, vacation days, sick time, and parental leave

· Work-flex policy to support work-life balance

· An innovative and energetic culture, supported by a fantastic team!

📌 Customer Experience Manager - EMEA (Barcelona)
🏢 ProspectBase
📍 Barcelona