As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.
Tasks
Your main tasks would be:
- Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
- Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
- Quality &
- Performance: Monitoring service quality and supplier performance and implementing corrective actions.
- Safety &
- Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
- People &
- Training: Guiding airline and supplier staff and supporting workforce planning and training.
- Communication &
- Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.
Requirements What are the formal requirements?
- High school diploma or equivalent required.
- Bachelor’s degree is desirable.
- Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
- Previous leadership or team coordination experience is desirable.
- Excellent written and spoken English and Spanish skills required.
- Good knowledge of airport procedures, ground handling processes and aviation operations.
- Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.
- Experience working with other airlines and/or service partners is desirable.
- Successful completion of training in Passenger Services and/or Aircraft Handling.
- Proficiency in aviation-specific software and operational tools.
- Strong project management, organizational and strategic thinking skills.
- Willingness to work shifts.
- Valid driver’s license required.
- Please submit a motivation letter along with your application.
Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.