Company Description EcoVadis is the leading provider of business sustainability ratings . Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Be a part of the integral sustainability change in business. We are looking for an (Associate) Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region.

Fluency in English and German is required Account Management and Customer Success: Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions Partner with the Sales team to secure contracts renewals and support upsell opportunities Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs Lead and/or support a variety of Customer-focused projects Teamwork, peer-coaching,



and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere 5+ years successful customer management, account management, or consulting experience acquired in a fast paced environment ~ Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer ~ Excellent communication skills (Both written and verbal) in German and English is a must. ~ Additional language fluency is considered an advantage (Polish). ~ Excellent excel and data analytical skills ~ Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…) ~ Ability to be agile in an ever changing environment ~ Barcelona - Hybrid (8 days a month from the office) Start date: ASAP Full time contract Support with all the necessary office and IT equipment Access to professional mental health support Remote work from abroad policy Life & Accident Insurance + Private Health Insurance Time off: 1 Community Service Day + 1 Personal Day Summer Hours in July and August (36 hours per week) Hybrid Monthly Allowance for electricity and Internet To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location). Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews.

Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions. #

📌 Associate Relationship Account Manager - German speaking (Laza)
🏢 Ecovadis
📍 Laza