10 sep
|
Rindus
|
Ciudad Real
10 sep
Rindus
Ciudad Real
rиндус is seeking a Team Lead SSP (Service Supporting Processes) to spearhead IT support operations in a distributed setup with English and German proficiency. You will own incident and request fulfillment, mentor the team, and drive knowledge management and self-service adoption to improve user satisfaction.
You will collaborate with the IT Platform team to optimize the ITSM platform and report on CSAT, SLA, and KPIs, while fostering a customer-first culture across departments and geographies.
📌 Bilingual IT Service Lead (German/English) - Hybrid (Ciudad Real)
🏢 Rindus
📍 Ciudad Real